Patient Information

If you have a number of issues to discuss with the doctor or require a longer appointment, please advise reception at time of booking.

Standard Consultation (15 minutes):

• 1 to 2 uncomplicated issues to discuss
• Dressings
• Referrals
• Repeat prescriptions
• Test results

Long Consultation (between 20 to 40 minutes):

• If you require a longer appointment
• 2 or more issues to discuss
• Regular health checks
• Counselling

As we are a private billing practice, the treating doctor determines the consultation fee based on the complexity of your consultation and whether extra services have been provided. Veterans and children under 14 will be bulk billed, however students, pensioners and health care holders may be offered a concessional rate.

Overseas students with BUPA can access direct payment from their insurer. For your convenience we accept cash, cheque, eftpos and credit cards (no Diners or American Express). Below is a basic guide of fees.

Doctor
Short consult (less than 10 mins)
SERVICE FEE: $52.00
MEDICARE REBATE: $19.60
GAP: $32.40

Standard consult (between 10 to 20 mins)
SERVICE FEE: $96.00
MEDICARE REBATE: $47.85
GAP: $53.15

Long consult (between 20 to 40 mins)
SERVICE FEE: $166.00
MEDICARE REBATE: $82.90
GAP: $83.10

Extended consult (over 40 mins)
SERVICE FEE: $225.00
MEDICARE REBATE: $122.15
GAP: $102.85

Family/Couples Therapy
SERVICE FEE: $260.00
MEDICARE REBATE: $133.95
GAP: $126.05

If you have sustained an injury at work or in a car accident, you will be responsible for paying your account in full. WEM will bill the workplace or insurer direct only if a claim number is provided and liability has been accepted. Any shortfall in moneys received will, however, remain the responsibility of the patient along with any administrative costs, account keeping fees or debt collection fees.

Western Diagnostic Pathology is our onsite pathology provider and is a leading provider of diagnostic
testing. They perform tests that enable the treating doctor to prevent illness, diagnose disease, guide
treatment pathways, monitor disease progression and eventually to confirm patient recovery.

For general enquiries, please phone our reception staff who will provide the best possible service for you. Urgent matters will be directed accordingly. Email communication is discouraged due to it not being a secure form of communication so any medical information is best discussed with reception or with your doctor.

If your result is normal, please be aware that you will not be contacted. If your result is not classified as ‘normal’, you will be contacted by the nurse via phone call/sms and mail if unable to contact through the first measures. The nurse will advise if you are required to make an appointment with the doctor to discuss your results.

Our nurse is unable to discuss results over the phone that the doctor has marked to discuss with the doctor specifically and a follow up appointment is required. Results will not be given to a third party. We cannot email results to you but if you require a copy you can arrange to pick one up once your doctor has checked them and approved this. Please note that a fee may be charged for this.

Your medical record is a confidential document. It is the policy of the practice to maintain security of personal
health information at all times and to ensure that this information is only available to authorised members of staff. Our Privacy Policy is located in our patient registration form file at the reception desk. If changing practices, to obtain your medical record, you would need to fill out a transfer of notes form at your new practice who will then send to us, and the medical record will be sent directly to the practice.

Please advise us if your contact details, such as phone number or address, change as WEM is committed to preventative care and may send you a reminder notice if you are due to make an appointment based on our records. If you no longer attend WEM, please advise our reception staff so that you can be made inactive on our database.

We use an automated reminder system, and you may receive an email, letter, phone call, or a text message as an alert for an upcoming or follow-up appointment. Our text message reminders are an opt-in service and you may withdraw your consent at any time by advising the reception staff.

If your condition is serious and we are unable to contact you via the above methods, you may receive reminders from state and national registers.

If you require one of the above, please advise us when booking your appointment. If you require vaccinations prior to travelling, please make an appointment at least 6 weeks prior to your departure. The doctor can recommend what vaccinations are required during a consultation.

WEM respects the fundamental rights of patients to have an accessible and confidential avenue for providing positive or negative feedback about WEM and the services provided. Patients are encouraged to be open and are able to feel free to discuss all health issues and proposed treatments without fear. Suggestions from you to improve the services offered by our practice are welcomed. We encourage you to fill in a suggestion or complaints form located in the waiting room or via email to reception@wstendmed.com.au and this will be actioned accordingly.

Should there be any problems with the practice that you wish to pursue externally, the appropriate agency is the Health and Disability Services Complaints Office of WA and can be contacted by phone on (08) 9329 0600 or alternatively by email to mail@hadsco.wa.gov.au.

WPMC encourages patients to use the below free translating and interpreting service which is available 24 hours a day, every day of the year, by calling 131 450. More information is available at www.tisnational.gov.au.

If you require an interpreter for a patient that is deaf and uses Australian sign language (AUSLAN), please visit www.nabs.org.au to book an interpreter or advise WPMC reception prior to your appointment. This service is free.

Our practice can be accessed via our entrance at 2 Bannister Street and is wheelchair accessible. Please call reception to advise of any special requirements prior to your appointment.

WEM provides a number of preventative health services and medical assessments in accordance to our patient’s needs. A health assessment can help patients to maintain good health and prevent future ill health. Health assessments that are provided by WEM include the following:

• Over 75’s Health Check
• People aged 45 to 49 years who are at risk of developing chronic disease
• Health Assessments for Aboriginal and Torres Strait Islander People
• Intellectual Disability
• People aged 40 to 49 with a high risk of developing type 2 diabetes
• Health Assessment for Former Australian Defence Force (ADF) Personnel
• Department of Veteran’s Affairs

West End Medical Centre collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care. To enable ongoing care, and in keeping with the Privacy Act 1988 and Australian Privacy Principles, we wish to provide you with sufficient information on how your personal information may be used or disclosed and record your consent or restrictions to this consent. Please read our West End Medical Consent and Privacy Policy available at reception. 

View our policy on managing patients’ health information here.